Anyone upgrade from Tacx Neo/Neo 2 to the new Neo 2T care to offer some comparisons or opinions? Tacx Neo 2T Smart Trainer Review. I have same problem, lose resistance in the pedals after overheated. Root Cause You have installed a chain that is not from... You may hear this type of chain clattering if your chain is too short. Firmware updated. Discontinue use of the trainer. With my new Neo 2T bought last week and I have exactly the same problem that Fernando from the begining. Is the cadence sensor overheating a common problem and is it likely to happen again, even if a replacement is sent? **) While the Tacx NEO 2 was … Make sure this fits by entering your model number. Brand: Tacx. Losing power/resistance overheating after a few kilometers of riding etc. I would prefer to delay my purchase until I’m sure to receive a problem free / updated unit. The best thing for you to do is contact Garmin support and they will address the problem for you. Tacx Galaxia T1100 Bicycle Training Rollers. Tacx Neo 2T slope difficulty problem. item 6 Tacx Neo 2 Smart T2850 Direct Drive Cycle Trainer - Used 5 -Tacx Neo 2 Smart T2850 Direct Drive Cycle Trainer - Used. In this article, we walk through the process of resetting the resistance back to factory settings. This has made our trainer completely unusable. Will garmin send out a replacement? Explore. 4.9 out of 5 stars. All things discussing the Tacx Neo with virtual cycling, Zwift, Trainer Road, BKool and so on. What should I do? Its brands new tacx2t. item 7 Tacx Satori Turbo Trainer - Indoor Exercise Bike Trainer Stand Portable. I have version 0.36 My second defective tacx neo in 3 weeks. I have the Neo 2, I have swapped out from Wahoo Kickr'18 due to repeat failure of bearings. That’s not to say it’s impossible for some other overheating issue to appear as a result of a different failure, either in the fan controller or thermostat. I use Tacx… Though, some … Hoepfully they can have it fixed. I purchased a tacX Neo2 system in the USA in September 2019. … This video shows the behavior of the Neo 2T when the cadence sensor overheats. When connected to an application or head unit over ANT+, you may notice regular periodic dropouts in the ANT+ signal... We’ve had multiple reports that the USB ANT Stick from Cycplus is not working in multiple applications. I was shopping for a Neo 2T, but then noticed that they are on back-order through some retailers such as REI. Is this a Neo 2, or Neo 2T that you are referring to? Tacx, will you please post again when the problem is completely solved and updated units are available for purchase? Tacx SC-2800 Neo … Completed warranty claim form with retailer and they are now saying that the product needs to be sent back to Garmin. Tacx NEO Disc Extractor Tool - T2800.95. Tacx Neo has a good overall reliable reputation after a few design issues on the first generation. Or will we need to send the item back to garmin, they test it, deem it unusable and then they send a replacement? Tacx NEO 2T Smart Trainer. Similar problem, but with the Flux 2. Reading the comments above it seems to be a well known issue and it is very frustrating to see that this still not solved on a brand new 2T running the latest 0.0.34 firmware… Tacx … To address this issue, Tacx have released version .32 firmware for Neo 2T. The large silver disk at the cassette side which usually warms up during a ride was stone cold. In fact, one might make the argument that it’s actually too responsive, potentially too fast. S/N 57508 If you are still experiencing issues, you should contact support@tacx.com and open a case to have them future evaluate the condition. I am having problem with login up with tacx desktop app.Everything was ok until some days ago.With mobil app and cloud tacx there in no problem.When I try to log in with TDA there apears a yellow warning sign or writes the login is not possible at this time do it later. We are Tacx Faqx, a site for Neo Owners by Neo Owners. So the best silent trainer is the Neo… Nor does it need it, in fact, you can’t even do a calibration if you wanted to. It is consistently low by 12 to 16 rpm. Covering the official maintenance tips from Tacx, with a few other tips of my own to ensure you'll get maximum hassle free riding on the Neo. This also affects Kickr Core model. The NEO 2T seems to have this problem. Don't worry; Tacx Support is there to help. I agree. Mine is 2 weeks old and same problem and I’m running software version 0.0.34 so software I would suggest is not the problem. Seems to be very good investment. NEW Tacx software. I recently purchased a Tacx Neo 2T to connect to Zwift. That was resolved with firmware. I don’t agree with the approach, but you cannot stop a tidal wave. On the plus side, it doesn’t transmit vibrations through the floor like the Kickr. NEO 2T Smart. Everything is correct when I start a training but after a few minutes I lost all the resistance and the third light (red one) flashes. The first is the warning light (yellow in the testing dashboard) and some blinking that’s fixed after unplugging and plugging back in. Hi Guys Available now. $1,124.02 6 bids 3d 16h. If the bottom bracket has gone dry (displaced grease) or the bearings have degraded functionality due to intrusion of water... After a few minutes of use, your Neo 2T cadence sensor stops reporting your cadence, the red LED on your... After installing your thru axle bicycle on the Neo or Neo 2 with the Tacx thru axle adapter, the non... You are in your app, ready to start training, but you cannot pair your Neo. Has anyone had this problem … Problem with Tacx Neo 2T. Virtual tire slip is the sensation that some riders experience at low speeds, in low... Over tightening the Quick Release skewer will push the derailleur cage out of plumb, and cause poor shifting. Now the Tacx NEO 2T (like the rest of the Tacx NEO series), doesn’t support any type of calibration. As long as consumers are willing to put up with it, manufacturers will keep doing it, and the paradigm shows no signs of slowing. Update: firmware version 0.0.18 for Neo 2 is … The Tacx NEO 2T Smart measures your power with incredible precision, making sure that your data is accurate and reliable. Tacx are working on a firmware solution to the problem. Thanks. After a few minutes of use, your Neo 2T cadence sensor stops reporting your cadence, the red LED on your Neo flashes, and there is a warning indication in the Tacx Utility App. Contact for Availability $1,399.99. My brand new Noe 2T have thise problem. Just received new NEO 2T 3 weeks ago and got exactly the same overheating issue after less than 10 sessions ! There is a problem with cadence indicating a low value on Zwift. The Tacx Neo 2, while much quieter than the 1st gen Kickr, isn’t close to silent. More torque, less sound! Currently unavailable. It reads 64 rpm but I’m doing 80 rpm. A challenging powerful Smart trainer. Unplugging the Neo 2T and plugging it back it resets the status, but the problem reappears with additional use of the trainer. Today it overheated after ten minutes. 5. ruko February 29, 2020, 1:30pm #1. Also on a new device. There are still reports that the issue has not been resolved for some Neo 2T owners. When you connect your Garmin branded Neo 2T in China (late 2020 model) to Zwift, either by Bluetooth or ANT+,... Disc scraping against the stator is caused by a broken axle swage and is considered permanently broken. Thanks for clarifying. The new NEO 2T addresses one problem the previous NEO 1 and 2 had and that was the virtual flywheel slippage felt mostly when … Hi, More info. It is defective. Through the Bluetooth connection and ANT +. Contacting the support right now, but I guess I will have to return my unit and hope the new one will not face the same issue. Hi Tibor. This is an area where all versions of Neo have suffered, but Tacx was able to resolve for Neo 2T with version.31 firmware — but which also introduced the Phantom Watts problem. Last one. Tacx NEO 2T Smart Trainer: Details // Unboxing // Initial Review. Speed and watts work using bluetooth. This seems to be all sorted now. Also updated to the most recent software version. Root Cause. The Neo 2T was our first direct drive trainer. The part number is S2875.07 – Ring Spacer 2.7mm For Neo 2T models manufactured November 2019 and later, the spacer … With a more powerful motor/resistance unit, quieter operation, … The firmware update did not really help seemingly. Yes, that’s exactly the same problem I’m experiencing with my unit. If you are in ERG mode and using the small chain ring, your drive train and fans should be louder than the Neo. Turn on, the coolers work but do not turn on the LEDs and therefore have no resistance or synchronization with the training program. Garmin Branded Neo 2T Has No Real Feel Option in Zwift. In today’s era of commodity hardware, it’s inevitable, but companies prefer the low cost at the expense of initial customer satisfaction. The large silver disk at the cassette side which usually warms up during a ride was stone cold. I update the software alredy 0.0.34, reinstall the utility app, and still the same issue, I report the issue to garmin support and I’m waiting for an answer…. Tacx apparently … Most trainers will take between 2-4 seconds to complete that 150w to 400w transaction, or a normal time for your body to adjust. Hello. Hi. Hi My Tacx Neo 2 is only 3 months old. It suggests to be a problem in the electronic board. After 10 mins the trainer did work again but there is no fan noise. We aren’t Tacx. ... No rider has had a major problem … Hi! You may also experience a completely loss of resistance. … If the interface between your freehub and the black sleeve ring on the axle is insufficiently lubricated, this cracking sound... Firmware Issues Tacx has released firmware version 0.0.18 to resolve an issue with cadence and Zwift. I will likely give one a whirl and keep fingers crossed that neither issue surfaces. (** Update: the Tacx NEO 2 has since been superseded by the Tacx NEO 2T. Popular. Thanks. We don't know when or if this item will be back in stock. The Tacx Neo 2T smart trainer was designed so you won’t feel the difference between riding outdoors and indoors. Hi I am have the exact same issue as Ryan Dummer on a 13 month old unit If you're having a problem with your Neo, or any app with your Neo, you'll find an article about it here. FLUX 2 Smart. It does not affect all Neo 2, but does affect some. Hi!! Have you halted production / shipping until the issue can be completely identified and resolved? Hi Sylvain, As part of the Tacx NEO 2T Zwift Gear Test for TitaniumGeek, we need a sound test - and this is it! I switched to Neo … Has anyone else experienced this issue? I update the software already, unplugged, wait for 20 minutes, reinstall the utility app, and still the same issue. I installed the firmware 0.0.32. Hi Don, Same here, just unboxed it. Once you do get a Neo 2T, though, we’ll be here to help. Neo 2 Firmware 0.0.18 Rollback Firmware Issues Tacx has released firmware version 0.0.27, and we have received multiple reports from Neo owners that their cadence... Side to Side Movement – Tapping Sound When gently moving the bike side to side, there is movement between the bicycle and the Neo … Is it true though that the FW update hasn’t resolved the issue for all? I am hoping someone might have some suggestions here. Can't find the answer you're looking for? In cases where the unit is really overheating (and the icons in the Tacx Utility App are red, not orange), you will likely need to have your unit replaced. Is this another issue your having with new units? Hello, I have the new NEO 2T since 10/10/2019 and I presented a “Ticket” to Tacx with the following problem; The ERG mode is erratic in both the Tacx virtual platform and Zwift. Check out that link for the most up to date information on this Smart Trainer line up! Check using neo tacx as a smart trainer. The resistance does not fit the Watts marked by the Workout. Reported problem to Garmin support who advised contacting retailer for a replacement. The vent at the top rear of the trainer and the plastic around it was red hot and there was no noise of a fan. Tacx. Do you have a solution. The specific issue that you’ve commented on was resolved in 2019 with firmware version .32 release, so nothing to worry about there. Tacx released an update to its flagship smart trainer, the NEO. I have tried the Tacx Utility app on the ipad pro and on an Android phone. Tacx have determined that there was a problem with the board logic. Worked perfectly for one day. After 10 mins the trainer did work again but there is no fan noise. I am returning it to Zwift and I hope these issues will be sorted soon. To say I am a little disappointed with this product is an understatement and it could take as long as month to resolve. item 4 Tacx Neo Smart Direct Drive Trainer T2800 W/Shimano Compatible 11sp 11-28 Casset 3 - Tacx Neo … Today during a training session I smelt a burning smell then shortly after the unit lost all resistance. Middletown Cycling502-384-0770middletowncycling@gmail.comA smart trainer that truly brings to world into your home. Thanks for the additional clarification. This fits your . When I got it set up … Just did my first ride on this machine. But the NEO 2T … This firmware version now brings the same fix to Neo 2, and simultaneously reverses the phantom watts problem … With all electronics, there are some number that will simply fail straight out of the box. We are also experiencing this issue on our Tacx neo 2t. same probleme !!! How long will the whole process take? Hopefully your next trainer will be golden. If you notice the power light flashing brightly along with the ANT+ faintly flashing this indicates that the trainer is overheated. The … Steps to Complete Factory... What is Virtual Tire Slip? So be careful because you may have a total loss in less than a year. item 3 Garmin Tacx® NEO 2T Smart Trainer T2875.60 2 - Garmin Tacx® NEO 2T Smart Trainer T2875.60. Yesterday at 23:46 #1 Top; hello I have 1 tacx neo 2t home trainer … $1,399.00. Archived. And indeed, the Tacx NEO 2T is incredibly responsive. 6 -. I’m sorry you’re having this experience. Overheating, loss of resistance, and cadence not working. They’re not the same issues, though, just a side effect of sometimes, electronic things stop working and need to be replaced. I just bought the trainer and since the first use after 10 to 15 minutes there is a loss of resistance and the third light (red) flashes. Disappointing that this issue seems to be so frequent. Any clues. There is no technical assistance available at Bz to solve the problem. We have it on a Cannondale tandem. On YouTube someone from Tacx Faqx commented that new cadence sensor boards are being supplied in some cases: Hi Don. We have no visibility into Garmin supply chain. Home all Tacx NEO 2T Smart Trainer Tweet Share Pin It Add Email. Status. I am having the exact same issue you described, and I have sent an email to the support team but I am affraid they might ask for me to send the trainer to them… I live in Costa Rica and bought it through Amazon, it cost me $500 just to have it shipped down here and I am supposing that’s what it will cost me to ship it back to the States, and then another $500 to have it send back to me when it is fixed… I am really hoping that the solution does not require me to ship it back to the factory…. Bring on winter with the most complete software package. TACX Neo 2t Cadence Measurement. Due to CV 19, they can’t exchange it before the end of current lockdown, so almost a month to wait here, but what worries me the most is that this issue seems to happen also on recent unit, so just hoping the next one won’t have this defect. Posted by8 months ago. Purchased my Tack Neo 2 in November 2019 and it was fine until recently when the unit overheated and lost all power and resistance. For Neo 2T models prior to November 2019, you will need to contact Tacx support to acquire the appropriate spacer. Tacx is aware of this issue with Neo 2. The vent at the top rear of the trainer and the plastic around it was red hot and there was no noise of a fan. Root Cause You have installed a... You may hear this type of sound if you’re using a new cassette with an old chain, an old cassette... You may hear this type of rattling if you have installed your chain backwards. Today during a training session I smelt a burning smell then shortly after the unit lost all resistance. Thread starter Geoffrey42; Start date Yesterday at 23:46; G. Geoffrey42 New Member. This Smart trainers is the only trainers that doesn’t require calibration process. 12 ratings. The lowest-priced brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable). This is the type of sound you might hear if the jockey wheels have been insufficiently maintained and lubricated. I have a new unit with update .34 and the cadence shows up but has never worked. Connect your bike trainer to the Tacx Utility app. Hi every body, I have the same issue on my NEO 2T, just bought it few days ago and I haven’t been able to ride more than 10 minutes (PWR goes to cero and no resistance), if I go to tacx utility app and from the menu chose Testing Dashboard I see, under cadence symbol, hi temperature thermometer symbol in red and the equipment gets overheat and smells burn. After a few minutes of use, your Neo 2T cadence sensor stops reporting your cadence, the red LED on your Neo flashes, and there is a warning indication in the Tacx … For info, in my case, after a discussion with the support they have decided to replace the unit; there is just nothing to do to recover it. I’ve barely had it for 2 weeks! The manual has no technical information. Please your Help!!! Sorry you’re having this experience, but it will get resolved. I increased the resistance to max in zwift with no effect. Click here to be notified by email about availability … Problem: So, you’re on the Alpe du Zwift…crushing those watts like the pros. At least the unit I had received on 27 January 2020 from the first ride is problematic. Sku: T2875.60. Free shipping. The flagship direct drive trainer from TACX gets an update with the Neo 2T. I brought it to Brazil and with 8 months of use, the equipment does not work. This remains an ongoing issue. Well — technically there are two distinct issues. Root Cause... SRAM RED eTap 11 speed requires a SRAM chain.